The Kinkyhouse team bring together a wealth of experience from previous retail industries to ensure you receive the very best level of service from our store. The team has over 10 years of mail order experience and have been awarded many qualifications in customer service meaning you can be assured you will be very well taken care of when ordering from us.

We currently ship internationally to the majority of countries as well as domestically within the UK (see shipping page for information and charges). All our products are packaged and posted with minimum delay with all in stock items posted immediately. All items are posted in discreet plain packaging and we do not follow up sales by mailing out promotional matter.

We monitor our products on a weekly basis to ensure they are up-to-date and that we list new ranges as soon as they are released to market. Discontinued items, or items that have been out of stock for an extended period, are removed from both the online catalogue and the printed catalogues.

All of our goods are from leading manufacturers, for example our top range clothing is manufactured by Hustler, Dreamgirl and Leg Avenue, our toys by Doc Johnson, and our footwear by Pleaser and Tonys Shoes.

On average 98% of our items are always in stock. Some footwear is made to order, and some out of stock ‘Leg Avenue’ items are shipped from the U.S, so may incur slight delay.

If you have any queries regarding your order, or any general queries, our staff can be contacted night and day. We can be contacted by emails (to which we promise a very rapid response) or, if you prefer you can call us directly. Some general information, including our postal address and other contact details, can be found on our contact page.

When ordering your goods, you are not obliged to create an account and can go straight to checkout to select your method of payment and complete your order. We do recommend the creating of an account though, as this will entitle you to discounts that we issue to regular customers. We have strict guidelines covering security of your information, and the details of these can be found on our Privacy page. If you have any queries, please do not hesitate to contact a Kinkyhouse staff member via our contact page.